Syntel helps Automate UK Based Multinational General Insurance Company’s Contact Center Operations

A UK based multinational general insurance company was looking to reduce its operational expenditure and deliver improved customer experience through process automation. Their customer contact center operations constituted multiple application touch points and completing any single process (like policy enquiry, cancellation, premium payment, policy servicing etc.) required switching between a minimum of 3 to 4 applications, copy-pasting information from one application to another. Training costs for customer managers were high and improved MIS reporting and decision making was the need of the hour.