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Delivering Managed Services Excellence for a Leading Life & Annuities Carrier

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The client, a leading Life and Annuities carrier, was working with several on-site IT contractors with no scale. They needed to execute an extensive vendor consolidation effort to manage 180+ enterprise applications, 6,000+ small / medium sized business apps, and more than 20 new development initiatives.

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Life Insurance and Annuities ITOps

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Automated Testing for a Leading Life and Investments Firm

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A life and investments company was unable to introduce new products to market fast enough to meet business demand because their testing was taking too long. As a result, the competition was able to gain market share and achieve better customer satisfaction. Clearly, they needed a more agile IT function in order to compete effectively.

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Life Insurance and Annuities Continuous Testing

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DevOps Automation for a U.S. Credit Rating Company

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The client is a leading U.S. credit rating agency that was looking to increase the speed, efficiency and quality of its software delivery process.

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Capital markets Product Engineering

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IT Re-architecture for a Leading U.S. Specialty Insurer

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The client, a leading specialty insurer, was looking to modernize their IT systems to achieve faster time to market, eliminate legacy mainframe costs and bring down their overall total cost of ownership, while aligning their IT more closely with the company’s business objectives.

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Personal and Commercial Lines Insurance Legacy Modernization

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Predicting High Value Claims for a Fortune 100 Insurer

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A Fortune 100 U.S. insurer was experiencing high claims losses and set out to get a deeper understanding of the reasons behind them. It was essential to conduct a deep dive analysis of claim losses based on region, agency and product.

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Personal and Commercial Lines Insurance Big Data & Analytics

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Agile Transformation at a Leading U.S. Healthcare Payer

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The client is a leading healthcare payer that needed to improve time to market in order to meet frequently changing compliance requirements. As a strategic partner, Syntel helped educate the client about the benefits of Agile development and created an distributed Agile model to meet their needs.

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Payers

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Managed Services Excellence for a Global Cards and Payments Company

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A leading global cards and payments firm was looking for a trusted partner to take over end-to-end support and maintenance of 250+ applications. It had been relying on a staff augmentation approach to maintain these applications, which spanned 7 lines of businesses and many different technologies.

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Cards and payments ITOps

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Consolidating and Modernizing an Accounts Receivable System

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A leading U.S. logistics company was maintaining several Accounts Receivable systems for their different divisions across the globe. In order to reduce the total cost of ownership and incorporate new functionality, they wanted to consolidate their A/R systems and create a single repository of billing data.

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Legacy Modernization

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Automated Re-architecture of Legacy Print Policy System

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A leading mutual life insurance company wanted to migrate its legacy print policy system to a modern technology stack in order to keep pace with changing business trends.

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Legacy Modernization

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Creating Loss Prevention Dashboards for Retailers With MicroStrategy Reports

Delivering a Consolidated View of Infrastructure Operations with Device Monitoring Analytics

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Our client, a leading U.S. commercial vehicle manufacturer had a very limited view of device health related data. Their Network Operations Center (NOC) was using What’s up Gold (WUG) to monitor their infrastructure health, but high licensing costs meant that only a few people had access to these tools, and there were a limited number of dashboards to view data. The client’s goal was to design NAFTA-wide dashboards to monitor thousands of critical devices and enable senior management to visualize the health of servers and underlying devices.

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Manufacturing ITOps Big Data & Analytics

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Saving 400+ hours per year with Software Onboarding Automation and Analytics

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Our client, a leading manufacturer of commercial vehicles, was facing the issue of tracking and reporting end user service requests. Syntel helped their End User Services (EUS) department automate the entire process and develop analytics for effective tracking, prioritizing and reporting.

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Manufacturing Enterprise Solutions Big Data & Analytics

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Enabling Growth by Re-architecting a Legacy Securitization System

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A Fortune 100 Global Financial Services provider was looking to increase liquidity by selling receivables from card members to investors in the form of collateral, bonds and notes. However, their IT systems were not aligned with this strategy, and the existing funding application was built on complex, inefficient legacy systems that responded slowly to business changes.

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Legacy Modernization

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Accelerating Time to Market with Pivotal Cloud Foundry

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The client, a leading retailer, was facing slow cycle times for the development, testing and deployment of new applications, which resulted in unacceptably slow rollout of new business functionality. In addition, the complexity of these apps and a lack of automation was driving up the cost of development and maintenance.

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Cloud

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Reducing MIPS and Improving Scalability for a Global Logistics Firm

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The client, a global leader in shipping and logistics, wanted to create a robust architecture to streamline the integration of future acquisitions. They chose a mission-critical ratings application to be the first candidate for modernization, with the goal of extending the new architecture to other functional areas in the future.

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Cloud

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Predicting High Value Claims for a Fortune 100 Insurer

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A Fortune 100 U.S. insurer was experiencing high claims losses and set out to get a deeper understanding of the reasons behind them. It was essential to conduct a deep dive analysis of claim losses based on region, agency and product.

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Personal and Commercial Lines Insurance Big Data & Analytics

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Pivotal Cloud Solutions

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Overview

In the Digital Age, new markets, new customers and a changing technology landscape is creating increased business complexity. The resulting maze of technologies and processes drives up the cost of doing business and has a negative impact on ROI. It is imperative that organizations find new methods and technologies that simplify processes, deliver scalable solutions, and reduce costs.

Syntel’s Enterprise Cloud Services provide a powerful, scalable solution to this challenge. Our cloud migration, development and management services provide a clear roadmap for cloud onboarding — delivering measurable business outcomes at every step. Our services and patented tools and accelerators are designed to deliver tangible benefits and clearly-defined improvements, including faster time to market, higher IT system uptime and more efficient processes and technologies.

Syntel works tirelessly to enable our clients to accelerate their cloud journeys, compete effectively in the digital world, and lead with innovation. Our partnership with Pivotal enables us to create cutting-edge solutions that deliver competitive advantage and long-term value.

Syntel’s Pivotal Centre of Excellence (CoE)

Syntel brings together Pivotal-certified practitioners and architects to build high-impact, business focused Pivotal solutions. As a Pivotal Global Systems Integrator partner, Syntel has invested heavily in the following areas:

  • Cloud labs that customers can use to prototype new solutions and jumpstart their cloud native journey
  • Cloud native training programs and a best-in-class PAL certification program to ensure certified professionals are ready to work for our clients
  • Investments in IP and a unique brownfield migration approach to drive faster cloud adoption 

Success Stories

Accelerating Time to Market with Pivotal Cloud...

Accelerating Time to Market with Pivotal Cloud Foundry

The client, a leading retailer, was facing slow cycle times for the development, testing and deployment of new applications, which resulted in unacceptably slow rollout of new business functionality. In addition, the complexity of these apps and a lack of automation was driving up the cost of development and maintenance.

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Offerings

Roadmap Consulting

  • Impact analysis for applications moving to Cloud Foundry
  • Portfolio analysis prescribing suitability for public, private, or hybrid cloud environments
  • Reference architecture and roadmap creation
  • Process consulting for DevOps and continuous integration & deployment (CI/CD)

Product Engineering Services

  • DevOps employing the SyntBots® automation platform to simplify tool implementation, build, and deployment
  • Deployment of Cloud Foundry components
  • Implementation of cloud-native guidelines
  • Application lifecycle management setup using CI/CD tools
  • Ready-to-use test cases for non-functional testing of Cloud Foundry-based apps

Modernization and Migration

  • Cloud Migration Factory for mass migration of Cloud Foundry deployments
  • Automated code migration rules for basic cloud compatibility
  • Dedicated labs for Cloud Foundry environment simulations
  • Microservices implementation to fulfill non-functional requirements
  • Configuration and implementation of auto scaling and cloud bursting

 

Syntel’s Pivotal Lab

 

Syntel operates a dedicated PCF lab that pairs seasoned coders with trainees to achieve open source contributor or “committer” status in about six weeks. Our lab is a replica of Pivotal Labs in San Francisco, with modern architecture and an open space concept to support more than 100 concurrent applications. The purpose of the lab is to support advanced training, research and development, proofs of concept and demonstrations, third-party component integration, and other services like:

 

PCF Deployment

Syntel Tools + Open Source Software

Other Services

  • Elastic Runtime
  • Apps Manager
  • Redis
  • MySQL
  • Rabbit MQ
  • SyntBots for Cloud for code scanning and auto remediation
  • SyntBots Orchestrator
  • SyntBots for DevOps
  • Test Automation Tools
  • PCF Migration
  • Agile Coaching
  • Extreme Programming
  • PAL Certification
  • Test Driven Development

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Power your Business Transformation with Syntel’s Pega Platform Offerings

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An organization’s ability to gain customer mindshare depends on its ability to deliver a unique customer experience, and business processes are a critical component. Syntel helps enterprises transform their core business processes by combining our BPM capabilities and the power of the Pega Platform to cost effectively accelerate your BPM journey.

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Services Core Services Enterprise Solutions

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Facets

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Maximize the value of your core investments with Syntel’s comprehensive services for Facets

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Overview

Today’s healthcare businesses are under pressure to optimize processes, improve operational effectiveness and respond quickly to a changing marketplace. Many health plans are transforming their business models to compete more effectively.

Health plans running Facets can employ Syntel’s automation-powered managed services, digital reference architecture and professional services combined with industry best practices to reap the most from their core investments and refocus their efforts on strategic initiatives.

As a leading third-party service provider of Facets, Syntel can help health plans improve process efficiencies, monetize new opportunities, and derive superior outcomes.

Success Stories

Upgrading and Modernizing Facets application...

Upgrading and Modernizing Facets application Landscape for one of the Top 5 Payers in the US

The client, a leading U.S. healthcare payer, was facing issues with their current platform, coupled with growing business demand for a unified platform for their community and state business, including support for Medicaid and other lines of business across 25+ states.

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Managed Services Power Leading Health Plan

Managed Services Power Leading Health Plan

The client is a large regional payer in the Northeast U.S. They needed to improve the handling of platform and application incidents to deliver higher quality services to their internal and external customers, eliminate errors, and manage peaks and valleys in the volume of incidents.

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Building Microservices for a Top 5 U.S. Payer

Building Microservices for a Top 5 U.S. Payer

The client is a leading U.S. healthcare payer. They wanted to build analytical models for machine learning and offer analytical services to both internal and external customers, including healthcare providers, developers and researchers.

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Key Offerings

IT Operations Services

  • Automated infrastructure and application management
  • Application performance and batch monitoring dashboards
  • Problem prevention, process standardization and optimization

Digital Services

  • Digital architecture services
  • Mobile and cloud enablement 
  • Facets integration peripheral applications
  • Big Data services 
  • Automated DevOps, continuous integration and testing

Business Process Automation Services

  • Automated claims and member services
  • Provider data and product benefits configuration
  • Premium processing and billing reconciliation

Professional Services

  • Platform consolidation, data and systems migration
  • Facets custom development and custom code simplification
  • Regulatory changes and enhancements
  • Business and systems configuration 
  • Facets testing and upgrade services  

Key Benefits

30% faster upgrades

10 – 15% YoY Improvement in ticket resolution productivity

40% savings through configuration automation

30% reduction in defect leakage

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Maximize the Value of your Investments with Syntel’s Managed Services for Facets

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Today’s healthcare businesses are under pressure to optimize their processes to improve operational effectiveness and respond quickly to a changing marketplace. In response, many health plans are looking to transform their business models to compete more effectively in this dynamic industry.

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Healthcare Payers

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