Today’s healthcare businesses are under pressure to optimize their processes to improve operational effectiveness and respond quickly to a changing marketplace. In response, many health plans are looking to transform their business models to compete more effectively in this dynamic industry.
The client, a leading U.S. healthcare payer, was facing issues with their current platform, coupled with growing business demand for a unified platform for their community and state business, including support for Medicaid and other lines of business across 25+ states.
The client is a large regional payer in the Northeast U.S. They needed to improve the handling of platform and application incidents to deliver higher quality services to their internal and external customers, eliminate errors, and manage peaks and valleys in the volume of incidents.
The client is a leading U.S. healthcare payer. They wanted to build analytical models for machine learning and offer analytical services to both internal and external customers, including healthcare providers, developers and researchers.
One of the largest healthcare providers in the U.S. — with over 160 hospitals and 115 freestanding surgery centers — wanted to modernize its legacy systems in order to onboard new hospitals faster than before.
Today's health plans are under pressure to reduce operational costs, deliver a superior customer experience, and address reforms and regulatory changes. In addition, the Digital Age requires "always on" IT, fast response to a changing marketplace, and smart staffing strategies that allow you to focus on your strategic initiatives.
Buy-side firms are under pressure from regulators, investors and shareholders to speed up trades, enable trade data analytics and enhance compliance.
Conventional service desk operations are evolving quickly with the advent of Artificial Intelligence (AI) techniques like Machine Learning (ML) and Natural Language Processing (NLP). These concepts are now being embedded into operations management activities, using intelligent automation to derive insights, understand user requests, learn business rules and automatically take the appropriate action without human intervention.
A venerable old bank in the U.K. wanted to build a new digital banking platform to change the way their customers think and manage their money.
The client is a Fortune 100 home improvement superstore that was looking to streamline their lead to sale process by developing a new mobile app for its sales teams. It was intended to replace bulky, paper-based product catalogs, order forms and contracts, and capture orders in the customer’s own home, rather than a retail location.
Digital Enterprises are focused on creating a rich customer experience and delivering an engaging, consistent experience across every channel and consumer touchpoint. This experience is enabled by delivering highly personalized, relevant, and timely content, driven by deep business insights. They also have highly automated, digital core business processes that can adapt to changing consumer demands and expectations.
In the digital age, manufacturers must strive to minimize cost while maximizing customer satisfaction. For any manufacturer, warranty is one of the biggest expenses, and large, complex warranty systems can create both technology and business process challenges. These may include:
A leading U.S. insurance company was looking to explore the possibility of migrating their most critical applications to a cloud-based system, but needed guidance on where to start and how to proceed with this major initiative.
In the digital age, providing actionable insights to leaders and decision makers is one of the foundational business capabilities of any digital enterprise.
In the “Age of the Customer”, digital enterprises rely on new technology to create a compelling customer experience (CX) and deliver a rich, seamless and consistent experience across all channels of consumer engagement.
If your enterprise is under constant pressure to provide always-on IT, improve time to market and reduce costs, your IT Operations approach may be holding you back. To stay competitive in the Digital Age, organizations need to overcome the challenge of maintaining older, mission critical systems while being pushed to adopt new digital tools.
Digitizing business processes is a key step for any enterprise in its digital transformation.Fragmented or inconsistent business processes can result in poor customer experience and increase risk with slow implementation of regulatory compliance measures.
A leading financial services company needed to improve scalability and agility to maintain their competitive position in the marketplace. They turned to Syntel for help moving a large portfolio of enterprise applications to the cloud.
